So Tell Me a Little About Yourself...

Funny, no one ever asks us to tell them about our business. When new customers visit our retail store most of them probably have an idea in their mind of what our business model is... or at least what they think it is. But most likely it's wrong. 

It appears on the outside that we are a retail store that maybe does a little water feature installation and maintenance. But, that is SO FAR from the truth. It's actually the opposite.

We have been a full scale landscape company from the beginning. Our retail store was opened in 2004 to support our water feature installation customers. Others, whom we didn't install for, just also found us. Of course we are grateful for that! 

Cool Ponds is actually 60% installation, 25% maintenance, and 15% retail. Yep, that's right. Our little store is more a showroom for our installation clients than anything else!

When we change our retail hours through the season, it doesn't mean we aren't working -- actually we work our tails off even when the retail store is closed. But if our retail store is open we want to be 100% committed to it and everyone who enters the doors. By reducing the retail hours we are able to focus on the other parts of our business that take up so much of our time and then maybe reduce our working hours to something reasonable -- 40 hours or so a week.  Cool Ponds is a true family business -- it's Dad, Mom, Daughter, Son that work in the store.  But all of us wear other many other hats as well. 

Through the years we've found the optimum retail hours to be open during each season in order to serve our clients. But when retail demand is low, we focus on the other 85% of the business. 

Is this how we want Cool Ponds to be? You bet it is! Installing new, beautiful water features for people... it doesn't get any better than that! We are happy to help others with their water features that we didn't install as well. But that's not what we set out to do almost two decades ago.

So if you ever wonder why our retail hours are they way they are... now you know.